Price Lists
To receive a wholesale pricelist and order
form please e-mail, call or fax Usasa staff.
Large volume distributors, importers or large retail chains should request a
customized quote specifying required quantities for relevant products.
Terms
We accept Visa, MasterCard, American Express, Discover
and offer net 30 terms to qualified customers (usually only state institutions
or longstanding customers). A 50% deposit is required at the time of placing an
order (we have had some problems with late cancellations). The balance is due
when the products are shipped from Chicago (or Cape Town, for customers not in
North America).
In the case of net 30 days, the customer must provide at least three
(3) trade references and a bank reference, and allow at least 4 weeks for
processing. Invoices not paid within terms will be subject to a 1 ½ %
monthly (18% APR) service charge. Purchaser agrees to pay reasonable collection
and attorney fees in the event of a necessary collection procedure. Acceptance
of merchandise implies that the purchaser accepts the terms and conditions of
sale.
Returned checks are subject to a $20.00 administrative fee. Past due
accounts will not be shipped until the account is made current.
Delivery
Since most of our products are handmade to order
our delivery timeframe is usually 60-90 days from time of ordering and faster
if we can do it. We can get products to you faster (4-10 day airmail options
after the products are made), but we need to clarify pricing and shipping with
you where faster orders are requested.
August 31st is the last day we will take orders for Christmas 2006
(for delivery November 6th). We strongly encourage you to order earlier if you
can because we will use "first come first served" criteria if large orders come
in at the last minute that we can not produce in time. Our products are hand
made to order. We have never dissapointed customers by not being able to
produce and deliver in time; but this possibility exists if we get many large
orders at the last minute.
Shipping
For North American customers: Products are shipped
DDP Chicago (delivered duty paid) – customers are responsible for local
shipping and handling from the Chicago warehouse. All orders are shipped UPS,
RPS, FedEx or Priority US Mail, common carrier of our choice unless otherwise
requested.
Customers from other countries: Products are shipped ex-factory
from Cape Town or Swaziland with freight quotes provided in advance for the
options of air or surface delivery.
Minimum Order
$250 is our minimum order and reorder
value.
Cancellations and Refusals
Our merchandise is made to order.
No cancellations will be accepted after 10 days from the order date. All
refused orders or late cancellations that were shipped in accordance with
customer instructions will be charged a 20% restocking fee, shipping charges,
and collection fees, if applicable.
Damage/Returns
For North American customers: All claims for
obvious damage or shortages must be made to our warehouse within 5 days from
receipt of shipment - Baobab, Inc., +1 847 699-9289.
Customers from other
countries: Make claims to the Usasa Cape Town office.
Please check all
merchandise for concealed damage.
Uniqueness of handmade products
Because all the products are
handmade there will be variations in styles and exact patterns, designs and
colours.
Guarantee
We take pride in the quality of our merchandise
and satisfaction of our customers. If you receive defective merchandise, please
notify us so we can arrange for returning the merchandise and correct the
situation. Returned items will be repaired, replaced or exchanged.
